Helpdesk
For ReteOIP users is available an help desk service that provides support regarding the use of the platform. The service purpose is to solve problems and/or provide guidance on the use of OIP platform.
How to access the help desk?
The access levels to help desk are three: site documentation, ticketing service and telephone assistance
Site documentation
Connecting to http://reteoip.it from the menu item Documentation you can choose the topics related to the use of the platform. This service works 24/7
Ticketing service
Telephone support
Connecting to http://assistenza.reteoip.it you can open a ticket with your request. Within 48 hours you will receive an answer with the solution or with the possible request for additional information.
Tickets can be opened without any registration, just entering your name and e-mail address. We recommend you to register a profile to consult the history of all tickets, even those resolved.This service works 24/7
Tickets can be opened without any registration, just entering your name and e-mail address. We recommend you to register a profile to consult the history of all tickets, even those resolved.This service works 24/7
Calling the number 051 992 36 36 you will be able to talk to an operator who will provide a first level support and will guide you to the Ticket opening for an higher level assitance requests.
This service runs from Monday to Friday, from 8.45 to 13.00 and from 14.00 to 15.45
This service runs from Monday to Friday, from 8.45 to 13.00 and from 14.00 to 15.45